What is "crab" and how he can save the processes in your team

With the help of "Krabika" you can solve the eternal problem in the communications of marketers and developers, to figure out why the coordination of design layouts takes weeks and months, make friends of slow accountants and hyperactive project managers, and most importantly – find a relationship in all this.

Who will be useful to "crab"

Leaders of any levels, managers and everyone who sees the problem in processes / communication and wants to solve it.

"Krabic" did not fall from the sky.

At first there was SIPOC. This is an international methodology for describing business processes "from height", which Mikhail Rybakov well disassembled in his book "Business processes: how to describe them, debug and implement".

We disassembled Sipoc to the components and improved it: added the secret ingredient and created a new entity called "Krabik". The main difference in our methodologies in our way is that SIPoc processes are not connected between themselves, while "Krabic" involves the combinatorics. On the system of caviar, the processes actually "give each other crab".

How it works

Describe the process of its department after 5 steps in a specific order:

  • name of your process;
  • the result of this process;
  • for whom you do (who next in the chain who you pass the result of your activity?);
  • What do you consume as an incoming resource? (That is, the result of which process you have taken to become possible your process);
  • Who is a resource provider? (That is, who was the author of the result you took in the work).
What is

Each stakeholder draws its own process by SIPOC methodology. After that, they are looking for those who are in the production chain before and after them. Thus, the processes are built into the systems where there are "inputs" (the processes that take the stakeholder) and "outputs" (processes that affect the result of the work of the stakeholder).

But the fact that for some exit, for others – the entrance. It is now important to figure out whether all participants of the chain understand these places? Due to the fact that each process is already described by its stakeholder, it can be checked. It is at this moment that synchronization occurs – "Krabics" are connected.

Example

Let’s look at "Krabika" in action through the communication of developers and designers. So, designers give out the design, and the developers seem to take it. But for designer, the design is a monolithic object, and for the developer – these are individual pieces and principles of their assembly.

Where desynchronization occurs?

First, in the vision of your own work – the designer sees itself the creator of layouts, and not individual elements with which the developer will continue.

Secondly, in different understanding of terms. For the word "design", a piercer sees beauty, a developer – details for the assembly, and a specialist in design thinking -.

Therefore, for the end customer, a conditional project manager, problems arise. To solve them, you need to come to certain agreements between the departments and give transparency processes.

Unfortunately, the teams do not always come to such agreements. That’s why:

  • conflicts occur;
  • Turning responsibility on each other;
  • Orientation on the internal specifics and narrow metrics, inconsistent with those who are in the chain before and after;
  • The team ceases to be a team, because colleagues do not have common missions, values ​​and mutual executions.

"Krabic" will avoid the sad scenario. Applying this tool, the team will complete the hypotheses among themselves, will see the gap in the processes, agree, how to interact, so that everything worries.

Why to produce "Krabikov"?

"Krabic" is a fractal. Inside each system of processes, there are still many such systems, micro-crabs. It is possible to lay out processes to the smallest elements, and it is necessary to do to control the entire chain of interactions from beginning to end. Nevertheless, it is not necessary to expect that "Krabic" will consider the ecosystem of your company entirely. The main task of this tool is to synchronize two border elements in the moment.

Having established an accurate understanding of our own and related processes of each person in the company, you will quickly find that these processes accelerated, and employees have become more effective and what is much more important – happier.

What is

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